| Is the fabric precut in half yards or does it come as one piece? |
|
All orders are cut to order, meaning they are cut directly off of the bolt. The only exceptions are fat quarter bundles and panels which are precut.
|
| What is a Fat Quarter? |
| A fat quarter is a special cut of fabric measuring approximately 18"x22". After washing and squaring up your fabric it will measure closer to 17"x21". |
| Can I purchase a single fat quarter of a fabric? |
| At this time we are only selling fat quarters in bundles and do not sell individual fat quarters. |
| I am having trouble viewing a product page, what should I do? |
| Please Email us with the item or page name so we can check to make sure link is not broken. |
| Something I want is out of stock, when will it be back in? |
| It may vary as it is up to the company to reprint the fabric. If you would like an approx date, please contact us. We try to keep all of our stock up to date. We try to keep our available yarns in stock, and many of them may be special ordered. |
| You have a yarn that I want but not the color, quantity etc. I need, can you get it? |
| We can absolutely do special orders for most of our yarns. Some may require a minimum order and deposit. Specialty yarns such as Great Adirondack will be considered a final sale. Contact us for details! |
| Will you tell me when this item is going to go on sale? |
| We frequently rotate our Store Specials (different from the Sale section) so if you want to be the first to know, sign up for our newsletter and we will send updates regarding sales and other happenings! |
| What forms of payment do you accept? |
| We accept paypal as well as all major credit cards. (Visa, Discover, Master Card and AMEX) All information is encrypted by SSL certification. |
| How do I return an item/What is your return policy? |
| Visit Returns for detailed policies and instructions |
| I called several times and no one answered the phone, is anyone there? |
| Because we are a small company, the fastest way to get an answer is to leave a voicemail with the best time to call back or send us an email. |
| I emailed and you never replied!! Why not??!! |
| It is VERY important for you to either add contact@dillingerfabrics.com to your address book OR frequently check your Spam box because it is very common for our emails to get filtered out. Please check here first. If you have not heard back from us in more than 3 days please resubmit your message - it is also possible that we did not receive your email request. Thank you!! |
| I placed an order and have not heard from you since - where is my email/shipping confirmation? |
| Again, it is VERY important for you to either add contact@dillingerfabrics.com to your address book OR frequently check your Spam box because it is very common for our emails to get filtered out. Please check here first. If you have tried to reach us via email and are not able to get a reply please call us and leave a working phone number that we can reach you at to check into the matter. Thank you!! |
Dillinger Fabrics is UpFront